FAQ

How long will my order take to arrive?

International
All other orders are shipped express and should take 3-5 business days to reach your bed.
Tracking will be provided for all orders. You will be sent an email once your order is dispatched so you can see can follow your dreams at all times.
These times do not account for customs delays outside of our control.

Dispatch
Orders received before 12pm AEST are usually shipped within the same day, otherwise within 24 hours. Orders ship from our Melbourne warehouse and are sent via Australia Post. If you have questions about the arrival of your order, drop us a line at jeffersgilland4698@gmail.com

Our warehouse team takes a much-deserved break on weekends and public holidays, so orders placed on those days will be shipped the following business day.

Can I change my shipping address or order details?

Email us ASAP at jeffersgilland4698@gmail.com where you can send us your details including your order number and requested change of details.

Having had such good sleeps the night before, our team is super-efficient and usually send orders on the way as soon as an order arrives, and we can’t change details once your order has been dispatched.

I’m media – who can I chat to?

Want to put us on the cover of Time? We’d love to chat.

For all PR enquiries please email ramseypenrose@gmail.com

What’s your privacy policy?

We promise we're not doing anything dodgy with your information. Your privacy is really important to us and all of the information that we ask you to provide is necessary for us to be able to complete your order.

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